In fairness, we did start a website that allowed people to enter search phrases directly specifically due to user requests. (back in 2003 I believe) But usually the requests are left in the form of profanity-filled voicemails and bomb threats. A couple of them I thought should have been reported to the police... one guy actually threatened to come to the office with bombs and guns and start blowing people away...most employees never hear those, however.
