Greetings,
Account Name: XXXXXXXXXXXXXXXX
Following our investigation, we have located and reimbursed your missing items, and where possible, your gold as well. This has been sent to the characters effected by the compromise via in-game mail. We recommend that you log in to your account and remove the items from the mail as soon as possible.
Please note that the reimbursement may not include everything that was lost. While we strive to reimburse as much as we can, only the items and gold that we were able to identify through our investigation, will be returned.
Should you notice anything missing or find that further characters have been effected please do not hesitate to contact a Game Master by submit a ticket, detailing the character’s name(s) realm(s) and missing items.
We do however have reason to believe that your account has been compromised by a key logger or Trojan virus, and as such, we strongly recommend that you follow the steps outlined in this mail.
Please make sure that you are using the most current routines for your anti-virus software. You should run a full scan of your computer in order to identify and remove any harmful components. If your virus scanner was unable to detect or clean the infected files, or if you do not have any virus scanner installed then you can try one of the following web based virus scanners:
Windows:
Avast -
http://www.avast.com
AVG -
http://www.grisoft.com
McAfee -
http://www.mcafee.com
Mac:
McAfee -
http://www.mcafee.com
Please note that keyloggers and Trojan viruses send information about your passwords to other people and should be considered a serious threat to your account and if steps are not taken to remove such malicious programs from your computer, it can lead to your account being compromised again. We can only restore items a limited number of times due to your account being compromised.
Once you have taken these steps please change the password you are using, and your registered email address, as it is highly likely that if your computer was infected with a password stealing virus or Trojan, that this password has also been stolen.
Please review this thread for more information about security threats to your account here:
http://forums.wow-europe.com/thread.html?topicId=35983697&sid=1 as well as our FAQ which can be found here:
http://faq.wow-europe.com/en/article.php?id=892.
Please do not reply to this email as you will receive an automated response. If you have any further enquiries regarding your account status, please send them to:
WoWConcernsEU@blizzard.com.
Regards,
English Game Master Team
Blizzard Europe
