Scattershot Spreading the word - PSN

luc

Junior Administrator
Playstation Blog Link

Nick Caplin – Head of Communications said:
Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity passwords and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may also have been obtained.

tl;dr Information has leaked and could have access to your credit/debit card details. My recommendation, as have others I've known, is to cancel any card used to make purchases on the PSN. As soon as it's back, also change passwords and the like.
 

BiG D

Administrator
Staff member
I'd go with change any passwords for other services RIGHT NOW, but yeah. If your bank has some kind of identity theft warning service, it might not be a bad time to check that out too.
 

luc

Junior Administrator
Yes, if you've used the same password for PSN as the e-mail used for PSN, then change passwords now. Similarly for other items too. As a note it is good practice to have different passwords for different services.
 

Gribley

Member
This made me lol after changing my passwords and calling the bank to cancel my card

1261596481_3Fw2MnJ-L.jpg
 

Kasatka

Active Member
YEah and then they'll sell them on at profit (ps3 unit = more than an xbox 360 unit) once the issue is sorted. Silly short-sighted people.
 

thatbloke

Junior Administrator
Just called a friend of mine about this, 5 mins after I hang up he gets the following email:

Valued PlayStation Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at www.eu.playstation.com/psnoutage should you have any additional questions.

Sincerely,
Sony Network Entertainment and Sony Computer Entertainment Teams

Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data

"Our teams are working around the clock on this" - yeah right..........
 

Ronin Storm

Administrator
Staff member
"Our teams are working around the clock on this" - yeah right..........

In my experience, they probably are. By this point, they're as fucked off with the problem as everyone else is.

(Yes, I'm also a veteran of large, very public, service failure, and after the first 20 continuous hours on a weekend after you've already worked a 50 hour week you really do begin to lose the plot.)
 

thatbloke

Junior Administrator
Yea they probably are, the problem is they probably have (had?) no plan for such an eventuality, and consequently have no clue at all what to do....
 

SwampFae

Super Moderator
Staff member
Here is a good read, while on the subject.
Time for a good laugh!
(Included the source link in the "view post" icon. uuhm.. this icon:
viewpost.gif
right next to the quoted name.)

Originally posted by LordKat.com
If you've been following me or my live stream at all then you know I've been picking on, and even laughing at, Sony for its recent breach of the Playstation Network and the fact that data for 77 million registered users was accessed for a period of three days between April 17 through April 19; but, why am I placing the blame solely on the shoulders of Sony and not on the perpetrators of the attack? Well, it comes down to one simple reason: network security is your own damn problem.

There are two things from this utter catastrophe that are becoming apparent: the Sony Playstation Network was not designed with basic security principles in mind, and Sony never took preventative measures to mitigate damage should their network become compromised.

According to statements made by Sony, the Playstation Network infrastructure is being rebuilt from the ground up to better guard against attacks. Most networks, if they're built correctly, do not need to be completely rebuilt in the event of an "external intrusion" - what needs to happen, more often than not, is a change in human procedure (see also the TJ Maxx intrusion, which was more social engineering). When a secure-access network has to be rebuilt from the ground up it indicates a fatal, systemic flaw that originated from a bad initial design.

Yes, Playstation users, you're learning a hard lesson here: the PSN was badly designed from Day 1.

Of course, more blame is placed on the shoulders of Sony here because it's obvious they took absolutely no preventative measures to mitigate damage should the network become compromised. In this case, I'm assuming they allowed several things to happen:

Have all user data located in one, accessible, database
Not limit database transactions from a single source
No pattern matching to DB queries
No alarms based on suspicious DB activities
There was no distribution of this network - the Playstation Network is a very centralized network with a central point of control and (as we're going to find out in the coming days) a central point of failure. If this was a more distributed network - localized to different regions - the damages could have been significantly mitigated. There are several ways of accomplishing this:

First, you distribute user data across regions with no one central server. While this is no guarantee of your network not getting compromised, if it is the damage done is localized and containable, which protects the rest of the userbase.

Second, separating the database between users who use pre-paid cards and users with a credit card on file would have given Sony the opportunity to further secure the users with credit card information on file. This split in user data allows you to more tightly control internal network credentials by giving only highly trusted network engineers local access to the credit-card database information. Discreet access is a key element to network security when multiple humans are involved.

Finally, under no circumstance should user passwords be stored in plain-text or unsalted hash tables. Ever. User passwords should never be compromised because they can be easily read or compared to a rainbow table. Hell, even my simple Drupal installation uses salted hashes for storing passwords, making dictionary and rainbow table attacks more difficult.

How do I know any of this is the case? Well, in truth, I don't. All of this is conjecture based on the press releases from Sony. In the case of passwords, Sony has stated that user information - including passwords - was compromised. I have taken this to mean that Sony has either stored passwords in an insecure hash table, or simply in plain-text. Had Sony stated something to the effect of "it is possible, though unlikely, that passwords have been compromised" then that would indicate to me that their internal security policy included salted hashes (or at least hashes - this company is FAR too arrogant, in my opinion, and in all likelihood determined that their network was so secure that further securing an often-used database was too much of a performance problem).

Remember, it's PR - they exist for self promotion and damage control, and if they could have included key phrases like "possible but unlikely" they would have.

While I agree that the attackers responsible for this should be held accountable, Sony really needs its feet held to the fire on this one: poor database protection, poor access procedures, no discreet data access, and plain-text/unsalted passwords are very exploitable, amateur mistakes for a multi-national, multi-billion dollar company to make.

Also, keep in mind that this is a Day 1 failure, which means that these problems have been present for years now - how can anyone be sure their data hasn't been accessed for these past few years? Until more information comes to light about how the attack was executed (it wont, it's Sony), you cannot trust that your information on the Playstation Network has ever been secure.

Then again, if you're a proper security nut, you don't trust that your data is safe anywhere
 

luc

Junior Administrator
How do I know any of this is the case? Well, in truth, I don't. All of this is conjecture based on the press releases from Sony.

To basing ones entire conclusion off of conjecture from an item that one criticises:

Remember, it's PR - they exist for self promotion and damage control...

is a wonderful (read: terrible) way of reasoning.

I make no bones, I have lodged a formal complaint with SCE UK about this, but not about what may or may not be the case in regards to specifics of the attack, but in all fairness their customer relations with these blog posts - which quite frankly are ambiguous, at points conflicting[1], and overall not done well. Later on we don't even get a disclaimer stating that at this stage they're still piecing the bits of this broken egg back together to work out what went wrong.

The fact of the matter is nobody but Sony (read: Larry the technician) and the attacker/s can determine: what their architecture was and is, how this 'intrusion' occurred and under what circumstances, how data was stored and how it was managed, and exactly what is the full meaning behind how the press releases are worded. I personally see conjecture, speculation and in some cases fear mongering and opportune attacks, as a pointless exercise at this stage.

I'll also add that the one thing I personally would like to have seen before now is an apology. Not going to happen I know, thanks to the wonderful world of legalise, but it would've been nice for Sony to at least take some responsibility (don't read: blame) for this in the form of an apology.

[1] This is all about the time scales. The e-mail that's going around said the 17th-19th of April. From what I understand talking to Sony Customer Services the external company indicates that it could've been going on around the 17th but the first notice that Sony were aware of something amiss was the 19th of April, with the realisation of a breach being the 20th of April and hence the shutdown.

Addendum: Sony have now got a class action lawsuit against them.
 

BiG D

Administrator
Staff member

Ronin Storm

Administrator
Staff member
Am I the only one beginning to wonder if it's hardware or physical backups or something that has gone missing? Why the hell else would they be physically moving their infrastructure??

Just as likely to be a human factor. Something along the lines of one or two guys using local administrator powers to get access. Even firing them wouldn't correct the problem, as the hosting organisation should never have allowed that to happen. Only thing to do would be to move the entire infrastructure to some other (more trustworthy) company, hence the location move.
 

BiG D

Administrator
Staff member
Yeah, I had considered that. It still seems an awfully odd thing to be happening. Surely they have MANY data centers hosted by different companies (or hosted and managed by themselves, really.) Why does their entire service need to be down?
 

Traxata

Junior Administrator
my emailz said:
Valued PlayStation Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security, tax identification or similar number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your account statements and to monitor your credit or similar types of reports.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at www.eu.playstation.com/psnoutage should you have any additional questions.

Sincerely,
Sony Network Entertainment and Sony Computer Entertainment Teams

Sony Network Entertainment Europe Limited (formerly known as PlayStation Network Europe Limited) is a subsidiary of Sony Computer Entertainment Europe Limited the data controller for PlayStation Network/Qriocity personal data

Here's the e-mail I received about it....
 
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