Dear EA,
I've owned many of your games and I would like to congratulate you in particular for Battlefield 2. When I heard of Battlefield 2142 coming out I was thrilled. That soon changed.
The game barely installed, it barely patched and when I played it, I didn't enjoy it. I spent £25 on that game and I thought I might try it again in the hope of enjoying it. I Installed it and downloaded a patch from Fileplanet. It failed to install. It didn't even tell me why, it just gave me an error message and cancelled. Great.
Yes, yes I have reinstalled, yes, I have downloaded the patch from a different source (Gamespot, that chooses the directory for me). Guess what, it didn't work!
Now don't dare reply to this e-mail pointing me towards that Steam-like contraption called EA Link you've cooked up in a half assed attempt to get your name everywhere unless said program was programmed by the big cheese himself. I want you to pretend that you give a damn about your customers and honestly wish then to enjoy themselves with your product and reply to this email with help on how I can install this patch and make it work.
Please help me before I truly lose all faith in your games.
Yours Sincerely,
Rónán Ó Cuinn